FAQs

WHERE DO YOU SHIP FROM?

We have fulfillment centers in Carrollton (TX), Bethlehem (PA), Cicero (IL), and Moreno Valley (CA). All orders will be fulfilled and shipped depending on your location. Orders will be shipped from the fulfillment center that is closest to you to ensure the fastest shipping time possible.

HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE AFTER PLACING AN ORDER?

For the Free Standard Shipping, orders will be processed, shipped, and delivered to you within 5-7 business days. We also have the option for priority shipping which will be processed, shipped, and delivered to you within 3-4 business days. (Priority Shipping Rate Varies Depending on Shipping Destination)

ARE THE ORDERS FREE SHIPPING?

Yes, all the orders are free standard shipping.

DO YOUR SURGICAL MASKS HAVE A METAL NOSE CLIP?

Yes, there is a wire that allows you to shape the mask to ensure a tight & comfortable fit above your nose.

HOW ARE THE MASKS PACKAGED? ARE THEY INDIVIDUALLY WRAPPED?

  • Surgical and Kids Face Masks are sold in a box of 50 pieces.
  • Our KN95 respirators are sold in a box of 40 pieces (2 pieces/plastic bag inside of the box).
  • Our N95 respirators are sold in a box of 20 pieces.

ARE YOUR MASKS SURGICAL OR MEDICAL GRADE?

Our masks and respirators are of surgical quality. For more details you can scroll to the bottom and download our test results for each product. All tests have been done with a reputable independent lab based in the U.S.

ARE MASKS REUSABLE?

These masks should be disposed of after each use.

HOW LONG CAN I WEAR MY MASK FOR?

Recommended time is 4 hours.

ARE MASKS WASHABLE?

These are disposable masks, therefore not washable.

WHAT IS THE PROPER WAY TO WEAR A MASK ON MY FACE?

  1. Wash hands thoroughly with soap and water before putting on a surgical mask.
  2. Adjust the plastic twist tie so that it sits on the bridge of your nose facing outward. If wearing eyewear, you can rest your glasses directly on this nose piece to prevent fogging.
  3. The small elastic piece should sit under the chin for a comfortable but secure fit
  4. Make sure to double check that the fabric of the mask is not folded and sits flush against the skin.

HOW DO I STORE MY MASKS?

Masks should be stored in a cool, dry place.

CAN I SHARE MY MASKS WITH OTHER PEOPLE?

Once used, masks should not be shared.

What is our Return Policy?

Refunds and exchanges are only acceptable if the product has a defect or is damaged during shipping.

All sales are final. Sales made during the pandemic are non-returnable and non-refundable due to the nature of the products.